Healthcare · Telehealth
MedConnect Telehealth
A HIPAA-compliant telemedicine platform connecting 15,000+ patients with physicians across 8 medical specialties with video consultations and e-prescriptions.
The Problem
The healthcare provider had no digital consultation offering and was losing patients to competitors with online booking and video visit capabilities.
Our Solution
End-to-end telehealth platform with HD video consultations, intelligent appointment scheduling, e-prescriptions, patient portal, and physician dashboard.
Our Role
Full-stack development, HIPAA compliance, video integration, mobile-responsive design.
Tech Stack
Architecture
HIPAA-compliant infrastructure on AWS with encrypted data storage at rest and in transit. Twilio for real-time video with automatic quality adaptation.
Our Approach
HIPAA compliance audit before architecture design
Progressive video quality: starts at lowest resolution, scales up based on connection
Built universal EMR adapter pattern for flexible integrations
Soft-launch with one specialty, then expanded to all 8 over 4 weeks
Key Challenges
Meeting HIPAA compliance while maintaining a consumer-grade user experience
Ensuring video quality across varying internet connections and devices
Integrating with 3 different existing EMR systems for patient records
Building an appointment system that handles physician availability across time zones
Results
15,000+
Patients served
< 4 min
Avg. wait time
4.8/5
Patient satisfaction
62%
No-show reduction
Our patients love it. Our doctors love it. And our bottom line shows it. Commit4 delivered exactly what we needed to compete in digital health.